Basic Refund Policy

  • There are 3 types of items Unique and Viral sells, and all 3 have slightly different Refund Policies:
    • Shirts: These have a full 30-day refund guarantee. If item is defective, we will replace it at no cost to you. You CANNOT return shirts unless they are defective. For size exchanges please read below.
    • Framed Posters: These have a full 30-day refund guarantee. If item is defective, we will replace it at no cost to you. You CANNOT return shirts unless they are defective.
  • For all applicable returns, please send to:

Unique and Viral
11923 NE Sumner St
STE 760946
Portland, Oregon 97250

 How do I exchange a shirt for a different size?

  • If your shirt doesn’t fit and you need to exchange for a different size, please follow these instructions. First, make sure that you have not worn or washed your item (besides trying on). Send your unworn and unwashed items to:

Unique and Viral
11923 NE Sumner St
STE 760946
Portland, Oregon 97250

  • Make sure to include details on the correct size needed sent back.  
  • You have 30 days to exchange your item.
    • Please Note: Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like. If you have a question about your return, contact us at support@uniqueandviral.com. 

What do I do if I received the wrong shirt or my shirt is defective?

  • If this happens, we are truly sorry. Please email us at support@uniqueandviral.com and tell us your order number and how we messed up.  
  • We will take care of you and cover all costs of getting you the right shirt. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes.  We will make sure to correct the issue ASAP!


How much is shipping?

  • This depends on the product ordered, the total weight, and where we're shipping to.  Our standard US shipping rate starts at $4.95.  Our Framed Posters start at $8.95.  We also offer FREE SHIPPING on orders over $100.00!  Shipping for stickers start at $2.95.

Do you ship internationally?

  • We currently ship to France and the United Kingdom.  We are adding new countries all the time.  If you are in a country that we don't currently ship to, please email us at support@uniqueandviral.com. 

How do I track my package?

  • Once  your order ships, a tracking number will be emailed to you.  Please allow at least 24 hours before checking the tracking on your shipment.  Sometimes it doesn't show up right away.

How long does it take for an order to arrive?

  • This depends on the product ordered. Our t-shirts and framed posters are printed on demand.  It typically takes about 7-10 days to get your product printed, shipped, and delivered. 
  • Our stickers are shipped using Flat-rate envelopes and are not tracked.
  • If you're still not sure, just email us. We're happy to help.

I ordered 2+ items, but only received one... where's my order?

  • Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! 


What type of t-shirts do you print on?

  • We print on the finest, softest, comfiest tees.  Next Level supplies our t-shirts.

How are your shirts printed?

  • We use a world class infrastructure for screen printing, DTG printing, and sublimation. The style of printing is determined by the product you purchased. Our primary print style is Direct to Garment (DTG), which is a method where the printer directly applies ink onto the t-shirt with inkjet technology.
    • Understanding DTG Printing: It involves a special printer, which prints the ink directly onto the garment for the design. DTG uses specialty inks, which are absorbed by the fibers of the garment. This allows high quality and colorful designs, plus fast turnaround.

What is the sizing on your apparel?


Where do your other items come from?

  • Unique and Viral is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. While some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff!


  • Sure, no problem! Just email us at support@uniqueandviral.com and we'll get back to you right away.